I want to open with a statistic that matters: hundreds of people in the United States are killed each year standing next to their broken-down cars on highway shoulders. Most of those deaths are preventable. Here's how to not become one of them.
No. Standing directly behind a broken-down vehicle on a highway is one of the most dangerous things you can do. Get well off the shoulder, behind a barrier if possible.
Get out and move away from it, ideally uphill and upwind of any fluid spread. If you smell gasoline or see smoke, call 911 for fire response.
We typically call the customer when the driver is 5 to 10 minutes out. If it's been longer than your quoted ETA, call us back — we'll give you a live update on where the driver is.
24/7 Dispatch: (727) 279-5431